Research

Research Reports

Kramer&Co. provides in-depth research and insights on global technology trends and markets. We offer advisory services on research you might be undertaking in-house, guiding survey development and logic to help ensure the very best results from your research. We also offer custom research services for projects of all sizes. Our industry analysts are experts at both quantitative and qualitative research, and our studies help organizations assess buyer sentiment, business challenges, market drivers, and evaluate end-user demand.

We provide actionable intelligence based on real-world data rather than hypothesis, enabling technology leaders to make informed decisions, identify competitive opportunities, and align their solutions with evolving customer needs in an increasingly AI-driven environment. Whether you’re looking to understand market trends, evaluate competitive positioning, or develop strategic roadmaps, Kramer&Co.’s research delivers the clarity and direction your business requires.

Market Insights and News

  • Epicor AI readiness
    From AI Interest to AI Readiness: Inside Epicor’s Practical Roadmap for ERP Modernization

    Most enterprises have already decided to pursue AI — the harder question is whether they're actually ready. Epicor Director of AI Product Management Olaf Schweinsberg joins the Age of AI podcast to unpack what readiness really requires: auditing data foundations, cleaning stale workflows, and building toward agentic capability through Prism's vertical ontology before a single agent is deployed.

  • DXC Technology Amazon Quick
    DXC’s Customer Zero Journey: Inside the Amazon Quick Rollout Powering 115,000 Employees

    DXC Technology served as "customer zero" for Amazon Quick, AWS's agentic AI platform, deploying it across 115,000 employees before taking it to clients. Global CIO Russell Jukes joins the Age of AI podcast to share what co-innovation with AWS actually looked like — and why adoption metrics, agent counts, and top-down rollouts all missed the point.

  • enterprise AI data layer
    Connectivity, Context, Control: Why the Data Layer—Not the Model—Decides Whether Enterprise AI Works

    Frontier AI models have become good enough that the model layer is behaving like a commodity — yet fewer than 10% of enterprises say their data infrastructure is ready for AI agents. CData VP of AI Architecture Amit Naik joins the Age of AI podcast to explain why connectivity, context, and control — not model quality — determine whether enterprise AI reaches production.

  • Acumatica Vertrax acquisition
    Acumatica Deepens Its Vertical Bench, Acquiring Longtime Partner Vertrax

    Acumatica has acquired Vertrax, a cloud-native ERP and logistics provider built specifically for fuel marketers, propane distributors, and convenience retailers. The deal converts a decade-long ISV partnership into a dedicated business unit — and signals a broader PE-backed strategy of buying vertical expertise outright rather than waiting for the ecosystem to develop it.

  • Citrix Platform Flex
    Citrix Platform Flex: A Smart Pivot — But Channel Partners Are Watching Closely

    Citrix Platform Flex is more than a product refresh — it's a fundamental rethinking of how Citrix goes to market and where channel partners fit in. With persona-based computing, a Flex credit consumption model, Azure-native DaaS, and a restructured distribution model through Arrow Electronics, Platform Flex raises as many questions as it answers for the partner ecosystem.

  • Google AI Overviews liability
    When AI Gets It Wrong, Who Pays? A German Court Just Answered That Question — and Google Doesn’t Like the Answer

    Germany's Regional Court of Munich has issued a landmark ruling holding Google directly liable for false and defamatory claims generated by its AI Overviews feature — claims that appeared in none of the cited sources. By treating AI-generated answers as Google's own speech, the court has set a precedent with sweeping implications for every enterprise deploying generative AI.

  • Commvault Microsoft Azure partnership
    Commvault and Microsoft Just Made Resilience a Native Azure Experience — Here’s Why That Matters

    Commvault and Microsoft have announced a multi-year strategic partnership that embeds Commvault's AI and cyber resilience platform as a native ISV service on Microsoft Azure. With MACC-eligible purchasing, unified procurement, and integrated recovery capabilities built for AI workloads, the partnership makes resilience a core part of the Azure fabric — not a separate tool to stitch in.

  • Verint Engage 2026
    Verint Engage 2026: The Hybrid Workforce Era Is Here — And Verint Is Betting Its Future on It

    Verint Engage 2026 opened with a frank reckoning on AI's failure modes and a concrete answer: Agent Factory, a composable orchestration environment for managing hybrid human and AI agent workforces at enterprise scale. With 12,000+ enterprise customers, six petabytes of CX data, and production proof points from FNB South Africa to NOS Portugal, Verint is making a serious case that the AI hype cycle is over.